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**TERMS & CONDITIONS

1. Introduction

Welcome to The Hide Art, a premium leather export brand operated and legally owned by GrowMore Overseas. By accessing our website, browsing our collections, or placing an order, you agree to the terms laid out here.

2. Business Nature

We craft refined leather pieces with meticulous attention to detail, shaped through traditional techniques and modern precision. Every creation presented under The Hide Art reflects our commitment to quality, authenticity, and timeless craftsmanship. All enquiries, custom requests, and orders are managed exclusively through our official online channels.

3. Intellectual Property

All product designs, images, videos, text, branding, and creative content on The Hide Art website belong exclusively to GrowMore Overseas. Unauthorized use, copying, or distribution may lead to legal action. Don’t mess with our art.

4. Product Information & Custom Orders

  • All products are handmade, so slight variations in color, texture, or stitching may appear.

  • Custom orders (sizes, colors, embossing, corporate gifting, bulk manufacturing) require confirmation over email/WhatsApp and may have extended production timelines.

  • Prices are subject to change based on raw material fluctuations, customization, and international market conditions.

5. Order Acceptance

We review every order to ensure it aligns with our production standards, quality protocols, and export requirements. An order may be declined or placed on hold in the following situations:

  • Incomplete, inaccurate, or unverifiable contact, billing, or shipping information is provided.

  • Payment cannot be confirmed through secure banking channels.

  • The order requires materials, finishes, or processes that are not feasible within the promised timelines.

  • The order violates any legal, regulatory, or export compliance guidelines.

  • Any circumstance that may compromise the craftsmanship standards associated with The Hide Art.

We reserve the discretion to accept, pause, or decline orders to uphold the integrity of our work.

6. Payment Terms

All international payments are processed through secure and recognized banking channels.
A 50% advance is required for production to begin, unless a different arrangement is agreed upon in writing.

Any customs duties, import taxes, or regulatory charges applied by the destination country are not included in our pricing and must be settled by the recipient as per their local regulations.

7. Returns & Refunds

  • Since we deal in customized, made-to-order export goods, we do not offer returns or refunds unless the product is damaged during transit with valid proof within 48 hours.

  • Any dispute must be reported via email with photos/videos.

8. Limitation of Liability

GrowMore Overseas is not responsible for delays caused by customs, logistics partners, or force majeure situations like natural disasters, transport strikes, or war conditions.

**PRIVACY POLICY

1. Information We Collect

  • Name, business name, email, phone, country

  • Shipping address

  • Payment details (processed securely through third-party gateways; we never store card/bank details)

  • Browsing data (analytics, cookies, device info)

2. How We Use Your Information

  • To process and deliver your order

  • To share order updates, shipping details, and invoices

  • To improve our website and customer experience

  • To send product updates or catalogs (only when you opt-in)

3. Information Sharing

We never sell or trade your information.
We only share data with:

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  • Shipping partners

  • Payment processors

  • Legal authorities (if required by law)

4. Data Security

We maintain secure servers and encrypted communication to protect your information.

5. Your Rights

You can request:

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  • Data correction

  • Data deletion

  • To stop receiving promotional messages

6. Brand & Legal Identity

“The Hide Art” is the brand identity of GrowMore Overseas. All information collected through this website is managed and protected by GrowMore Overseas, the legal entity behind the brand.

**SHIPPING POLICY

1. Sample Shipping Guidelines

All sample-related costs, including courier charges, are payable by the recipient as per export standards.

2. Order Processing Time

  • Standard sample orders: 5–9 working days

  • Bulk production: 20–45 working days depending on design and quantity

  • Custom creations follow their own crafting timeline, depending on the detailing and finishing required.

3. Shipping Partners

  • Express dispatch for samples and small parcels via DHL, FedEx, and Aramex.

  • Bulk orders shipped through air cargo, LCL, or full-container freight.

  • Logistics mode is selected based on order scale and destination.

4. Customs & Duty

All import duties, taxes, and clearance fees applied by the destination country are the responsibility of the receiving party. Customs procedures and delays are outside our control.

5. Damages During Transit

If a product arrives damaged:

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  • Send photos/videos within 48 hours

  • We will investigate with the courier partner

  • Replacement is provided if the damage is verified

6. Tracking

Once shipped, we provide:

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  • Tracking number

  • Courier name

  • Live shipment link

7. Wrong Address Issues

If the provided address is inaccurate or incomplete, leading to failed delivery or a returned shipment:

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  • Re-shipping charges must be covered by the receiving party.

  • Refunds are not applicable for misdirected or undeliverable parcels.

Need Assistance?

Reach us for questions, collaborations, or order support.

FAQ

1. What is your minimum order quantity (MOQ)?

  • Our production begins at 20-30 pieces per style, depending on the design and complexity. We welcome smaller introductory orders for new collaborations and have the infrastructure to seamlessly scale into mass production as your demand grows. Every order small or large receives the same precision, consistency, and commitment to quality.

3. What types of leather do you work with?

  • We specialize in full-grain and top-grain leather, but we also work with other grades

  • We never use PU, faux, bonded, or vegan leather.

  • Every piece we craft is made from genuine, natural leather only.

  • Our materials include cowhide, buffalo, calfskin, goat, and sheep leather each selected for its grain, strength, and character.

  • Customization is available in texture, color, finish, and thickness to align with your brand’s vision.

  • Our promise remains simple: real leather, crafted to last, with no imitations.

4. Can I customize products with my brand logo or packaging?

  • Absolutely. We provide private label and custom branding options, including logo embossing, custom colors, linings, and packaging ensuring the final product aligns perfectly with your brand identity.

7. How are the products packed for export?

  • Each product is individually wrapped, moisture-protected, and securely packed in reinforced export cartons with complete labeling and documentation for safe global delivery.

2. Do you work with small brands or only bulk importers?

  • We collaborate with both established brands and emerging designers. If your focus is on quality, transparency, and reliability we’re the right fit, regardless of size.

5. Do you provide samples before bulk production?

  • Yes. We offer sample development and prototype runs so you can test the quality, texture, and finishing before confirming bulk orders. Sample cost is fully adjustable in case of final order approval.

6. How do you ensure consistent quality?

  • Our 5-step QC system ensures precision in stitching, finish, and packaging. A detailed photo or video report is shared for final confirmation before shipping.

8. Can you help with export documentation and shipping?

  • Yes, we manage complete export documentation, including commercial invoices, HS codes, certificates of origin, and customs clearance, ensuring a seamless import process for you.

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